AI Product Engineer (Mid/Senior)
Location: Poland - 100% remote or hybrid from one of our offices in Szczecin or Warsaw
Contract: B2B or UoP
Salary: based on experience:
Mid: 13.000-22.000PLN/month (B2B)or 10.700-18.200 PLN gross/month (UoP)
Senior: 20.000-30.000 PLN/month (B2B) 16.600-24.900 PLN gross/month (UoP)
Tidio is the customer service platform that aligns AI and people, so businesses can scale without losing trust or the human touch. Our goal is to help entrepreneurs grow by making customer service more efficient while keeping it helpful. Working at Tidio means impacting thousands of companies and millions of their users. But our clients are not the only ones who can grow with us. By joining Tidio, you can grow, too!
A few facts about us:
Our product is one of the world's leading AI customer service solutions, and our goal is to become no. 1
We are among the Top 50 AI and Customer Service Products in G2’s Best Software Awards 2024.
Our ML team was among the first in the world to launch an AI agent - (Lyro) for customer service!
Every month, our widget is viewed by 350 million unique users, which is 4% of the global population.
Currently, we hire over 150 fantastic people.
About the role:
We're growing another team behind Lyro, our AI customer support agent, running on real, large-scale production traffic.
Lyro is a sophisticated conversational AI that can:
use custom tools
follow complex, multi-step, user-defined Guidance
access product data (through our native Shopify integration and an in-house system for ingesting products from any other source)
access company policies
continuously learn from company data and conversations
The same agent has to work for a solo store owner who sets it up in an afternoon and for companies with their own systems, their own processes, and very specific expectations about how support should sound. Building one product that does both - without it collapsing into a lowest-common-denominator bot - is the actual engineering problem here.
This isn't a classic role with a fixed lane. We're looking for a builder who takes full end-to-end ownership of things our clients actually see - from integrating with their systems to the agent engine itself, to the infrastructure that holds it all together.
The brief you'll get might be just one sentence - scoping it, talking directly to the client, CSM, or sales team, shipping it, and iterating on it is on you. Andsometimes there's no brief at all: you look at where the product stands, decide what would move it forward the most right now, and go make it happen.
This highly autonomous role is perfect for someone who thrives in a fast-paced environment, embraces spec-driven development, and enjoys leveraging AI tools to boost productivity.
What you'll work on:
End-to-end feature ownership - from talking to the client, CSM, or sales team to shipping and monitoring in production
Integrations and distribution channels for the agent
The agent itself: context engineering, tool-use optimization, prompt caching, and an evaluation module used directly by clients and CSMs
Working across the full stack, regardless of your specialization
Requirements
You are the perfect fit if you have:
A real technical specialization (either frontend, backend, ML or infra) - we'll go deep on it during the interview. Our stack includes Python, JavaScript, and TypeScript, but knowing just one of them - or another language you're strong in - is completely fine
A smart, resourceful approach to leveraging AI tools for efficiency - you're a daily, hands-on user of tools like Cursor AI, Claude Code, Codex, Antigravity, or similar, practicingreal spec-driven development in production, not just occasional vibe coding
The ability to resolve ambiguity yourself and feel comfortable talking directly to clients and business stakeholders
A builder mindset - you'd rather ship than debate the process
Strong business acumen and an understanding of product impact
A high level of autonomy and strong self-management skills
Comfort working in a dynamic, fast-changing environment - you create the process when you need one, you don't wait for someone else to create it first
You will earn extra points for:
Experience with high-volume traffic and/or enterprise clients
Side projects you can discuss in depth - including the architecture and decisions behind them, not just "it works"
Experience in one or more of the following key areas of application development: relational databases, agent development, or agent orchestration/harnesses
We would like to offer you:
Salary:
Mid: 13.000-22.000PLN/month (B2B)or 10.700-18.200 PLN gross/month (UoP)
Senior: 20.000-30.000 PLN/month (B2B) 16.600-24.900 PLN gross/month (UoP)
Work with an experienced team that continually shares knowledge and is not afraid of testing new solutions
Remote-first work with flexible hours
Possibility to use one of our offices in Poland or book a coworking space in your city
Great development opportunities - company-supported courses and conferences
26 days off guaranteed in a year
Individual work tools - MacBook Pro, Dell screen, JBL headphones? You can tailor the equipment to your needs!
Sport & wellness benefit
Private medical care
Mental well-being program - individual therapy sessions and resources for employees
Free access to one of the most popular e-book/audiobook services
Regular social events (company-wide offsites, team events)
Budget for 1:1 English language classes
What happens when you send your CV?
Screening call with a Recruiter [1h]
Tech interview [1,5h]
Offer and fireworks!
Diversity Statement
One of Tidio’s core values is to play fair. Therefore, we treat all candidates equally. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. This means recruitment and selection of talent to Tidio is only based on individual merit and qualifications directly related to professional competence.
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