Mortgage Compliance Officer

About the Role

We are looking for an experienced Mortgage Broking Compliance Officer to support an Australian mortgage broking business with maintaining compliance across the loan application and client management process.

The successful candidate will work closely with mortgage brokers and internal teams to review loan files, monitor documentation, identify compliance gaps, and ensure processes are aligned with Australian regulatory, lender, and internal requirements.

This role is suited to someone with experience in Australian mortgage broking, loan processing, compliance, quality assurance, or credit operations who has strong attention to detail and a good understanding of Australian lending processes.

Key Responsibilities

Compliance & File Review

• Conduct regular compliance reviews and audits of mortgage loan files.

• Review loan applications and supporting documentation for completeness, accuracy, and consistency.

• Check that required compliance documents and client records are properly maintained.

• Identify missing, incomplete, or inconsistent information and coordinate with brokers to resolve issues.

• Ensure loan files meet internal compliance and documentation standards.

• Review client files before and/or after submission to ensure required processes have been followed.

• Maintain accurate compliance records and audit trails.

Australian Mortgage Compliance

• Assist brokers in maintaining compliance with applicable Australian mortgage broking requirements.

• Monitor adherence to lender policies, broker procedures, and internal compliance frameworks.

• Support the implementation and ongoing monitoring of compliance procedures.

• Keep up to date with relevant changes to Australian mortgage lending and broking requirements.

• Escalate potential compliance issues or breaches to the appropriate person.

Quality Assurance

• Perform quality assurance checks on loan applications and broker files.

• Identify recurring errors, process gaps, and areas for improvement.

• Prepare compliance findings and provide feedback to brokers and relevant team members.

• Track corrective actions and follow up on outstanding compliance matters.

• Assist with internal audits and compliance reporting.

Documentation & Reporting

• Maintain compliance registers, checklists, reports, and supporting documentation.

• Prepare regular compliance and quality assurance reports.

• Track outstanding documentation and compliance actions.

• Maintain organised and accurate records within the relevant CRM or document management system.

• Assist with preparing documentation for internal and external audits where required.

Broker Support

• Work collaboratively with mortgage brokers to resolve compliance queries and documentation issues.

• Provide guidance on required documentation and processes.

• Communicate compliance findings clearly and professionally.

• Assist brokers in improving file quality and maintaining consistent processes.

Systems & Platforms

Experience with Australian mortgage broking systems and platforms is highly desirable, including:

• Mercury / Mercury Nexus

• MyCRM

• Infynity

• BrokerEngine

• ApplyOnline (AOL)

• LoanApp

• Salestrekker

• FLEX

• Quickli

• Simpology

• Microsoft Office / Google Workspace

• Other Australian mortgage CRM, compliance, and document management platforms

Requirements

The ideal candidate will have:

• 2+ years of experience in Australian mortgage broking, compliance, loan processing, credit, or quality assurance.

• Strong understanding of the Australian mortgage broking and lending process.

• Experience reviewing mortgage loan files and supporting documentation.

• Good knowledge of Australian lending and compliance requirements.

• Strong attention to detail and documentation skills.

• Ability to identify errors, gaps, inconsistencies, and potential compliance issues.

• Strong analytical and problem-solving skills.

• Excellent written and verbal communication skills.

• Ability to work independently and manage multiple priorities.

• Confidence communicating compliance findings and following up with brokers.

• Strong organisational and record-keeping skills.

• Experience working with Australian mortgage CRMs and lending platforms.