Implementation Engineer

Job Description:

• Install, configure, and commission AeroCloud products in airport environments across the US and other territories
• Work side-by-side with Project Managers to deliver projects to scope, budget, and timeline
• Represent AeroCloud on site as the technical lead
• Manage successful implementations, including on-site hyper care immediately after go-live
• Escalate and resolve delivery issues in coordination with the Project Manager
• Deliver onsite product training to airport IT employees covering operations, basic troubleshooting, and maintenance best practices
• Provide regular and transparent implementation and deployment progress reports to the project team
• Follow change management processes and adhere to Service Level Agreements (SLAs)
• Update and maintain the knowledge base through documentation, guides, and lessons learned
• Assist with software updates and patching
• Image and configure OCs, servers, and other hardware equipment during installations
• Support pre-install planning, testing, on-site deployment, customer training, and short-term post-go-live hyper care before handover to Support

Requirements:

• At least 2 years' experience delivering hardware installations within airport environments
• Familiarity with SaaS deployments in operational environments
• Ability to deliver multiple product installations in parallel projects and adapt to different airport environments
• Experience with common use installations is advantageous
• Customer-first approach
• Strong communication skills
• Stakeholder management ability
• Confidence working in live operational environments under time pressure
• Self-starter approach and ability to take ownership of installations end to end
• Strong working knowledge of Windows-based machines
• Experience managing domain equipment using Active Directory
• Experience managing Windows Server components
• Experience with networking, installation and configuration of network switches, firewall configuration, switch configuration including VLANs and IP routing
• Experience diagnosing end-user devices
• Experience with USB and Serial connected devices is advantageous
• Cloud infrastructure experience with Azure and AWS is advantageous
• Experience with airport/airline software is desirable

Benefits:

• Competitive salary
• Best in class Share / Equity Scheme
• 20 days annual leave + statutory holidays
• Take your birthday off work on us as well
• Extensive upskilling and training
• 401k scheme (employee only contributions)
• Company funded health insurance
• Company funded dental and vision insurance