Service Coordinator
First seen by Alion on Nov 3, 2026.
Responsibilities
Monitor Services:
• Oversee daily service operations to ensure smooth workflow and high service quality.• Ensure all services are delivered according to company standards and client expectations.
• Monitor service performance and identify areas for improvement.
Manage Employee Schedules:
• Coordinate service schedules and staff assignments efficiently.
• Ensure adequate coverage to meet operational and client needs.
• Evaluate customer feedback and service quality regularly.
• Suggest improvements to enhance customer satisfaction and operational efficiency.
• Help implement new processes and service improvements.
• Build and maintain strong relationships with clients.
• Conduct regular follow-ups to ensure client satisfaction.
• Support clients with service-related inquiries and requests.
• Handle escalated complaints and customer concerns professionally.
• Provide effective solutions to maintain client satisfaction.
• Coordinate with internal teams to resolve issues quickly.
• Maintain accurate service records and client documentation.
• Prepare reports related to service performance and customer feedback.
• Ensure proper use of CRM systems and service management tools.
Requirements
Job Specifications
0 to 1 years in a service coordination or customer support role, preferably in a leadership capacity.
Strong verbal and written communication for effective client and team interactions.
Ability to analyze challenges and implement solutions efficiently.
Experience in guiding and training junior team members.
Ability to manage multiple clients, service schedules, and priorities.
Familiarity with CRM systems, scheduling software, and service management tools.
Strong record-keeping and documentation skills.
Commitment to enhancing customer experience and satisfaction.