Middle Helpdesk Specialist | Head Office

Hi!

We are Boosta, a holding tech company that creates, develops, and invests in digital businesses with global potential. Today, we collaborate with over 800 specialists from different parts of the world, and millions of users use our products and services.

We are looking for a Middle Helpdesk Specialist to join our team and provide reliable technical support across the company.

For the first 3 months, you will work from the office to get familiar with the team, infrastructure, and processes. After that, the role will transition to a hybrid format. 

What you will do: 

• Support users in resolving technical L1-L2 issues with operating systems (Windows/macOS/Linux Desktop), access permissions, printers, and networks.
• Handle support requests via Jira and Slack.
• Set up, track, inventory, and distribute hardware (laptops, peripherals).
• Analyze and resolve incidents independently, escalating only when truly blocked.
• Administer user accounts (Google Workspace, Slack, VPN, Amazon, Cloudflare).
• Onboard and offboard employees (accounts, hardware, access provisioning and revocation).
• Manage Mikrotik devices (routing, VLAN, VPN, Wi-Fi access points).
• Work with FreePBX (Asterisk): configure, monitor, and support telephony.
• Monitor and configure email infrastructure: DNS, MX, SPF, DKIM, DMARC.
• Maintain the video surveillance system (cameras, archiving, access management).
• Perform data backups and work with LDAP / Simple AD.
• Maintain and continuously improve technical documentation and the internal knowledge base.
• Proactively identify recurring issues and propose long-term solutions instead of repeating the same fixes.
• Monitor system health and respond to alerts before users report problems.
• Participate in IT projects (migrations, rollouts, infrastructure improvements) and own parts of them end-to-end.

What we expect from you: 

• At least 2 years of experience in a similar role.
• Strong technical knowledge of Windows 10/11 and macOS; basic knowledge of Linux Desktop (terminal, software installation, file operations).
• Confident administration of Google Workspace, Slack, and Jira (users, groups, access management).
• Strong understanding of how PCs, networks, and email clients work.
• Strong understanding of DNS, MX, SPF, DKIM, and DMARC principles.
• Hands-on experience with Mikrotik: routing, VLAN, Wi-Fi, and VPN configuration.
• Hands-on experience with FreePBX / Asterisk.
• Knowledge of basic network protocols: DHCP, DNS, NAT, ICMP, TCP/IP, and ability to diagnose issues (ping, tracert, ipconfig).
• Experience with data backups and working with LDAP / Simple AD.
• Basic understanding of video surveillance systems.
• Full hardware lifecycle: procurement, inventory, issuance, and return.
• Ability to own a task end-to-end without supervision and document the outcome.
• Fluent Ukrainian; intermediate English (documentation, vendor communication).

Will be a plus:

• Experience working with Cloudflare.
• Experience working with internal knowledge bases (e.g., Confluence).
• Scripting and automation skills (bash, PowerShell, Google Apps Script).
• Experience with MDM solutions (Jamf, Intune).
• Experience with password managers and 2FA rollout.
• Experience supporting an office of 100+ users.

Your journey with us: 

• Step 1: Pre-screen.
• Step 2: Interview.
• Step 3: Final interview.
• Step 4: Reference check.
• Step 5: Job Offer!

What we offer:  

• 28 business days of paid off. 
• Medical insurance and mental health care. 
• Compensation for courses, trainings.
• English classes and speaking clubs. 
• Internal library, educational events. 
• Outstanding corporate parties, teambuildings.