Administrative Assistant | WFO | SkyTech

Responsibilities

• Provide high-level customer support by addressing customer queries and concerns
• Update and maintain customer information in the company database
• Coordinate with different teams to ensure timely resolution of customer issues
• Develop and maintain strong relationships with clients, acting as a point of contact
• Assist in the implementation of new customer service initiatives and strategies
• Collaborate with team members to achieve monthly targets and service-level agreements
• Conduct research and analysis to identify areas for improvement in customer service processes

Requirements

• Proven experience in a customer service or administrative role
• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Ability to multitask and prioritize tasks effectively
• Proficient in using customer service software and Microsoft Office Suite
• Ability to work collaboratively in a fast-paced, team-oriented environment by being professional, friendly, and outgoing
• Exceptional organizational and time management skills

Qualifications

Night shift

WFO

• Proven experience in a customer service or administrative role
• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Ability to multitask and prioritize tasks effectively
• Proficient in using customer service software and Microsoft Office Suite
• Ability to work collaboratively in a fast-paced, team-oriented environment by being professional, friendly, and outgoing
• Exceptional organizational and time management skills
• * Very strong Critical Thinking Skills

  * Very strong administrative/computer skills and experience

  * Email and Order processing

  * Invoicing

Perks and benefits

Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment

Superb and exciting Mid-Year Parties - with items to give away and cash prizes!

Endless opportunities for career advancement

Exclusive ATM inside the office for employee's convenience

We set you up for success with a company-provided PC/Laptop and fiber internet connection

Look forward to weekly office perks for work from office staff - Free Coffee, Meals and Beer Fridays!

Top notch workplace with first class VIP lounge and game rooms

Child friendly spaces to cater to the needs of employees with children, enhancing work-life balance

Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues

International career growth and connections

Unlimited cash incentives for hired referrals

Mental Wellness Employee Assistance program through Lifeworks

In-house psychiatrist available to support employees' well-being

Become part of the Employee Share Units program

Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc

Cloudstaff : Build Your Career, Anywhere

Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.

Why Cloudstaff is the #1 Workplace?

Award-winning Culture : We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition

Invest in You : We support your development through comprehensive training programs, mentoring and opportunities for career advancement

Thrive as an Individual : We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.

**To become a priority applicant, please share a 1-2 minute video introduction detailing you experience in this specific role. You can upload your video to the CSJobs platforms. Please use a clean, distraction-free background and speak clearly and articulately.