ServiceNow SME

CMC Global · IT Outsourcing & Dedicated Teams · Custom Software Development · Bachelor's Degree · 9 days ago

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Salary

≈ $12k – $32k per year (Estimated)

Location

In office (Vietnam)

Seniority

Senior · 5+ years exp

Confirmed on the employer's own hiring board on Oct 29, 2026. First seen by Alion on Aug 5, 2026. CMC Global scores C on the Alion truth index.

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CMC Global

CMC Global is a Vietnamese IT services and software outsourcing company headquartered in Hanoi and a member of CMC Corporation, the technology group founded in 1993. It provides custom software development, application maintenance and managed services, cloud migration, data analytics, AI, Salesforce and SAP services to clients in banking, automotive, manufacturing, logistics and healthcare, with branches in Da Nang and Ho Chi Minh City and recruitment for client projects in Japan, South Korea, Singapore and the US. It hires backend, mobile and AI engineers, business analysts with Japanese skills, bridge system engineers, PLC developers, scrum masters and cloud specialists.

cmcglobal.com.vn · HQ: Hanoi, Vietnam · Custom Software Development · IT Outsourcing & Dedicated Teams · 201-500 employees · Est. 2019

JOB DESCRIPTION

We are seeking an experienced ServiceNow Subject Matter Expert (SME) to provide functional and technical expertise for enterprise ServiceNow implementations and enhancements. The ideal candidate will collaborate with business stakeholders, solution architects, developers, and project teams to deliver scalable, high-quality ServiceNow solutions aligned with business objectives.

Key Responsibilities

Act as the ServiceNow SME across implementation and enhancement projects.
Gather and analyze business requirements.
Recommend ServiceNow best practices.
Translate business requirements into technical solutions.
Review solution designs and architecture.
Support configuration, customization, workflows, and integrations.
Collaborate with developers, architects, BAs, and QA.
Support UAT, deployment, and post-go-live activities.
Improve ITSM processes and platform governance.
Mentor junior ServiceNow team members.
Troubleshoot and optimize platform performance.
Keep up with new ServiceNow releases.

REQUIREMENTS

Required Qualifications

Bachelor’s degree in Computer Science, IT, or related field.
5+ years of hands-on ServiceNow experience.
Experience with ITSM, ITOM, ITAM, HRSD, CSM, SPM or SecOps.
Strong knowledge of ITIL processes.
Hands-on experience with Flow Designer, Integration Hub, Business Rules, UI Policies, Client Scripts, Service Catalog, and Workflows.
Experience integrating ServiceNow with REST/SOAP APIs.
Excellent analytical, communication, and stakeholder management skills.

Preferred Qualifications

ServiceNow CSA certification.
CIS and/or CAD certification is a plus.
ITIL v4 Foundation certification.
Experience with Agile/Scrum.

Soft Skills

Communication
Leadership
Stakeholder Management
Problem Solving
Critical Thinking
Teamwork
Presentation Skills

HOW TO APPLY

Please send your application via email: [email protected]

*By submitting your application to [email protected], you acknowledge that you have read, understood, and agreed to CMC Global’s REGULATIONS ON THE PROTECTION OF CANDIDATES’ PERSONAL INFORMATION.

The post ServiceNow SME appeared first on CMC Global.

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