Senior IT Support Specialist (Construction Experience)

Concrete Plus • Travel required • 21 days ago
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Salary
≈ $8k – $22k per year (Estimated)
Location
In office (New Cairo)
Seniority
Senior · 4+ years exp
Employment
Full-Time

First seen by Alion on Oct 6, 2026.

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Concrete Plus

Concrete Plus is an Egyptian construction company whose quality engineers inspect finishing works against approved drawings, specifications and quality standards. Its listings include quality engineers, a senior IT support specialist and a cost accountant section head, with construction experience. The company is headquartered in New Cairo, Egypt.
concrete-plus.net • HQ: New Cairo, Egypt • Civil & Structural Engineering • Transport Infrastructure • Construction • 201-500 employees • Est. 1998

  • Provide technical support to employees at the Head Office and construction sites.

  • Install, configure, and maintain computers, laptops, printers, scanners, and other IT equipment.

  • Respond to and resolve IT support requests and technical issues.

  • Provide on-site and remote technical support.

  • Troubleshoot hardware, software, Windows, Microsoft 365, network, Wi-Fi, and connectivity issues.

  • Support IT infrastructure and connectivity at construction project sites.

  • Set up IT equipment and systems for new project sites and site offices.

  • Maintain and update IT asset records and inventory.

  • Track IT tickets, incidents, repairs, and equipment allocation.

  • Coordinate with external IT vendors, Internet providers, and service providers.

  • Support employee onboarding by preparing workstations, accounts, software, and equipment.

  • Follow IT security, access-control, and company IT policies.

Requirements

  • Bachelor’s degree in IT, Computer Science, Information Systems, or a related field.

  • 4–6 years of experience in IT Support, Help Desk, Desktop Support, or a similar role.

  • Construction industry / project-site experience is highly preferred.

  • Good knowledge of Windows, Microsoft 365, hardware, software, LAN, Wi-Fi, TCP/IP, and basic networking.

  • Experience with IT asset management and ticketing systems.

  • Strong troubleshooting and problem-solving skills.

  • Ability to work independently and support multiple project sites.

  • Willingness to travel between construction sites when required.

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