Assistant Manager Multispecialty Quality

Roles and Responsibilities:

• Playing an integral part of the quality assurance team and responsible for efficient and effective management of day-to-day QA operations.
• Overseeing quality audit activities to ensure customer service, accuracy, and quality expectations are met.
• Be the primary contact for quality-related questions relating to Client services and operations.
• Reviewing quality audit reports to identify specific error trends and root causes, investigate discrepancies as per coding/quality guidelines, and implement corrective and preventive action plans.
• Managing multiple quality audits and creating solutions from available information.
• Owning challenging people and project assignments independently with ease and delivering fulfilment of work across the company.
• Total ownership and leadership responsibility for team development.
• Resource Planning for QA function based on business volume forecasting.
• Continual improvement of quality processes through regular interactions with clients and coding teams.
• Preparing quality manuals, audit checklists, training kits, and other documentation for QA processes.
• Preparing month-end quality reports, accuracy scorecards, and error trend analysis for clients.
• Evaluating trends and comparisons on month-end quality metrics/accuracy rates for each client.
• Conducting calibration sessions with coding teams and clients to ensure consistency in quality standards.

Required Expertise & Qualification:

• Life Science graduation or any equivalent graduation with Anatomy/Physiology as main subjects.
• 7–10 years of overall coding/quality assurance experience, out of which a minimum of 2 years in team handling of a team.
• Should be a certified coder from either AAPC or AHIMA.
• Strong knowledge of quality audit methodologies, error categorization, and RCA/CAPA processes.
• Good communication skills, both verbal and written.
• Strong leadership & organizational skills.
• Hands-on experience in generating analysis using MS Office – Excel, Word, and MS PowerPoint.