Merchant Operations Executive

About EPOS

Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions), EPOS is a leading Point-of-Sale (POS) digital solutions provider.

Supporting Ant International's mission to empower SMEs, EPOS serves as the central hub of its global merchant payment services provider, Antom, delivering integrated O2O digital, payment, and banking solutions to SMEs worldwide-empowering Every Point Of Success in their business growth.

With a growing presence across Southeast Asia, we’re looking for passionate individuals to join our diverse and driven teams. Be part of our journey as we expand to create meaningful, impactful changes for businesses around the world.

Role Overview

We’re looking for a Merchant Operations Executive to join our team and play a key role in managing and supporting our growing merchant network. If you enjoy working in a fast-paced environment and thrive on solving operational challenges, this role is for you.

What You’ll Do

As the main point of contact for our merchants, you will:

• Manage end-to-end operational activities, including merchant onboarding, inventory management, logistics coordination, and warehouse operations to ensure smooth business operations.
• Coordinate with suppliers, merchants, 3PL providers, warehouses, and internal stakeholders to oversee shipment schedules, delivery arrangements, inventory movement, merchant activation, and issue resolution.
• Handle operational transactions and documentation accurately through ERP/WMS systems, including inventory records, stock movements, merchant setup, compliance requirements, and operational reporting.
• Monitor inventory performance, stock accuracy, merchant activity, and operational KPIs, while driving continuous improvements to enhance efficiency, service quality, and overall customer experience.
• Provide day-to-day support for merchants and internal teams by managing inquiries, troubleshooting operational issues, coordinating cross-functional resolutions, and ensuring timely execution of operational processes.
• Conduct regular audits, stock takes, reconciliations, warehouse visits, and compliance checks to maintain operational accuracy, regulatory adherence, and effective control of business assets.
• Collaborate closely with Sales, Finance, Procurement, Technology, and Logistics teams to support business growth, inventory planning, merchant success, and continuous process improvement initiatives.

Requirements

• Diploma qualification.
• 2-3 years of experience in operations or customer support.
• Experience using a WMS system and handling operational transactions and documentation accurately.
• Experience working with operational data and performance metrics, including KPI tracking and reporting.
• Hands-on experience with merchant onboarding, stock reconciliation, audits, and issue resolution.
• Proficiency in Mandarin.
• Eligible to work in Malaysia.
• Experience in the POS domain is a plus.

Benefits