Fleet Systems Support Manager

We are seeking a proactive and tech-savvy Fleet Maintenance Systems Specialist to lead the implementation, training, and operational support for our M5 maintenance software across multiple locations. In this role, you will act as the primary Subject Matter Expert (SME), bridging the gap between IT and fleet operations by managing system upgrades, conducting staff training (including mobile/tablet rollouts), tracking inventory, and ensuring data accuracy across fleet assets. Additionally, you will support month-end financial forecasting, manage telematics integration (Geotab/Lytx), and generate critical reporting for the Area Fleet Director to drive operational efficiency.

Job Duties:

• Assist in Implementation, and upgrade of the M5 maintenance software system in conjunction with IT and business operations resources.
• Becomes the subject matter export for the M5 maintenance system and gives training and support before, during and after implementation. Includes training on tablets.
• Assist sites with closing repair orders and meter readings as necessary.
• Works with the Area Fleet Director to monitor the use of the M5 maintenance software by tracking participation along with Preventative Maintenance and meter update compliance.
• Assist sites with ETS and M5 for coding related issues.
• Works with the maintenance teams to track and promote warranty participation.
• Understands forecasting and month end close and helps train the maintenance teams on this.
• Reviews Area forecast prior to submittal and discusses variances with Area Fleet Director.
• Manages the Geotab system where applicable.
• Participates in acquisitions after close to coordinate the install and training of M5, Geotab, and Lytx as applicable.
• Maintains fleet accuracy in M5 by being responsible for asset transfers and retirements and In-Service dates. Monitors actual fleet against the M5 system to ensure fleet count is accurate.
• Supports the maintenance teams to ensure unit information in M5 is accurate. This includes VIN numbers, Body types, Fuel types, LOBs and parking locations.
• Coordinates and supports inventory count process including troubleshooting and count issues. Provides area variance summary as requested.
• Updates all licensing and registration information in M5 upon renewal.
• LOB Audits with local site staff, FM/GM/OM, and Controller.
• Local ADHOC reporting for the Area Fleet Director.
• Month end run of inventory usage and balance reports for Area for the controller group, used for centralized R&M close.
• Monitors appearance and organization of parts rooms and assists as needed to maintain.
• Pulls data from various sources (M5, scorecard, etc.) and consolidates to assist Fleet Director with reporting to senior management and for regular calls with the maintenance managers.

Requirement:

• 1-3 years working with process/functional owners and providing 2nd level operational support for large business applications.
• Demonstrated ability to learn and adapt; to understand business usage of the system and make suggestions for improvement.
• Strong knowledge of the M5 maintenance system.
• Self-starter and results driven. Able to prioritize and complete tasks in a timely manner, with minimum guidance or prompting. Proactive, dependable, and positive attitude.
• Flexibility to provide after-hours support. Experience supporting remote locations in multiple time zones is an asset.
• Post-Secondary degree, diploma, or equivalent experience
• High aptitude in business analysis, integration, testing, data management, and end-to-end process facilitation
• Introductory knowledge of Fleet maintenance, Inventory management, and Work Orders
• A Solid understanding of Microsoft Windows operating systems (IIS, Active Directory, Citrix)
• A solid understanding networking fundamental
• Excellent Excel and data manipulation skills
• Experience in supporting application Hardware peripherals like Barcode Printers and Tablets

Bonus Skills

• Experience in TMT/TMW Suite/Assetworks”M5”/Geotab/SOTI/Fleetmind/Ivanti/Dossier/ software
• French/Spanish language skills
• Ability/Willingness to travel anywhere in North America at short notice.

#GFLTalent

We thank you for your interest. Only those selected for an interview will be contacted.

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact [email protected]

Please note that GFL does not provide visa sponsorship for this position. Valid work authorization in the country where the job is located is required. Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date.

This hiring process may utilize machine-based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team.