Japanese Speaking Customer Support Executive
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Japanese Speaking Customer Support Executive
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[Job ID: 1679359]
◆Title:
Customer Support Executive (Japanese-Speaking) | Real Estate Services
◆Role Overview:
Our client, a Japanese real estate services company, is seeking a Customer Support Executive to support Japanese-speaking clients relocating or residing in Singapore. Working closely with a licensed property agent, you will assist clients throughout the full rental process, from understanding housing requirements and arranging viewings to tenancy administration and post-move support. This role requires strong customer service skills, attention to detail, and the ability to coordinate effectively with multiple stakeholders. You will play an important role in ensuring a smooth and positive housing experience for clients and their families.
◆Key Responsibilities:
- Gather and understand clients’ housing requirements and respond to enquiries regarding accommodation options.
- Recommend suitable condominiums and serviced apartments based on clients’ needs and preferences.
- Coordinate and accompany clients for property viewings, providing interpretation support when required.
- Support rental negotiations and tenancy agreement procedures with relevant parties.
- Prepare and manage service agreements with corporate clients and support contract execution.
- Assist with move-in inspections, ongoing tenancy support, and coordination of maintenance or facility-related issues.
- Provide move-out support, including coordination and attendance during handover procedures.
- Perform any other ad-hoc duties assigned.
[Must Have]
- Japanese proficiency (N1 or above) to communicate with Japanese-speaking clients and providing interpretation support for Non Japanese-speaking stakeholders when required.
- Ability to work independently, demonstrate initiative, and manage client needs proactively.
- Strong interpersonal and customer service skills with the ability to understand and respond to clients’ diverse living, family, and educational requirements.
- Experience in customer service, sales, hospitality, client relations, or customer support functions.
- Proficiency in Mandarin Chinese for communication with Mandarin Chinese speaking stakeholders where required.
- Knowledge of Singapore’s residential rental market, education environment, or relocation support services.
- Possession of a valid driving licence and willingness to drive for business purposes if required.
- Opportunity to work closely with experienced licensed property professionals.
- Exposure to end-to-end client management within the residential real estate sector.
- Opportunity to support expatriates, families, and education-focused relocations in Singapore.
We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.
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EA Personnel Name: Kota Baba
EA Personnel Reg. no.: R22106801
EA License no.: 07C5771