Client Experience Coordinator

Client Experience Coordinator

Jema Studios

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Location: Accra, Ghana
Employment Type: Full-time

About Jema Studios

At Jema Studios, we believe every great creative project begins with a great client experience. We are passionate about bringing ideas to life through thoughtful storytelling, creativity and meaningful collaboration.

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We value clear communication, professionalism and strong relationships. From the first enquiry to the final project delivery, we strive to make every client feel welcomed, understood and confident in working with us.

We are looking for a warm, proactive and highly organised Client Experience Coordinator who enjoys working with people, pays attention to detail and takes pride in creating smooth, positive experiences for clients.

If you are a natural communicator who enjoys coordinating tasks, solving problems and keeping things running smoothly, we would love to hear from you.

About the Role

As our Client Experience Coordinator, you will serve as a key point of contact between Jema Studios and its clients. You will manage client enquiries, coordinate communications, support project scheduling and help ensure that clients receive timely updates and attentive service throughout their journey with the studio.

You will work closely with our creative and operational teams to keep information organised, manage expectations and ensure that every interaction reflects the professionalism and welcoming spirit of Jema Studios.

Key Responsibilities

1. Client Communication and Relationship Management

• Respond promptly and professionally to client enquiries through email, WhatsApp, phone calls and other communication channels.
• Welcome prospective and existing clients, understand their needs and direct their requests to the appropriate team members.
• Maintain clear, friendly and consistent communication throughout the client journey.
• Provide timely updates on project progress, schedules, deliverables and outstanding requirements.
• Build positive client relationships through attentive service, professionalism and proactive follow-up.
• Handle client questions and concerns with patience, empathy and a solutions-oriented approach.

2. Client Coordination and Project Support

• Coordinate meetings, consultations, appointments and project discussions.
• Schedule client interactions and communicate arrangements clearly to all relevant parties.
• Gather and organise client briefs, reference materials, feedback and project requirements.
• Follow up on outstanding information, approvals, payments or other agreed actions, as applicable.
• Work closely with creative team members to communicate client expectations and support smooth project execution.
• Help ensure that deadlines, meeting schedules and client commitments remain visible and well organised.

3. Administrative and Organisational Support

• Maintain accurate and up-to-date client records, contact details, correspondence and project documentation.
• Organise digital files, communication records and relevant client information for easy access.
• Track enquiries, follow-ups, appointments and action points to ensure that nothing falls through the cracks.
• Use digital tools to manage schedules, update records and support efficient workflows.
• Prepare basic reports, summaries and internal updates when required.
• Maintain confidentiality when handling client information and studio records.

4. Client Experience and Service Excellence

• Create a welcoming and professional experience at every stage of client engagement.
• Anticipate client needs and take initiative to address potential issues before they escalate.
• Gather client feedback and share useful insights with the team to improve service delivery.
• Identify opportunities to simplify communication, improve response times and strengthen client satisfaction.
• Follow up after key interactions or project milestones to ensure clients feel informed and supported.
• Represent Jema Studios positively in all client-facing interactions.

5. Team Collaboration and Continuous Improvement

• Collaborate with creative, production and administrative teams to coordinate client requirements.
• Communicate priorities, deadlines and client feedback clearly to relevant colleagues.
• Adapt to changing schedules and project demands while maintaining a high standard of service.
• Recommend practical improvements to communication processes, client tracking and administrative systems.
• Stay open to feedback and continuously develop your communication, coordination and digital skills.

Qualifications and Requirements

We are looking for a candidate who brings warmth, initiative and strong organisational ability to the role.

The ideal candidate should demonstrate:

• Excellent written and verbal communication skills.
• Strong organisational and time-management skills, with the ability to manage multiple tasks and deadlines.
• Confidence communicating through email, WhatsApp, phone calls and other digital platforms.
• Good working knowledge of digital tools for communication, scheduling, documentation and task management.
• Strong attention to detail when recording information, managing schedules and following up on requests.
• A friendly, professional and customer-focused attitude.
• The ability to communicate clearly, handle enquiries and manage expectations.
• Good problem-solving skills and the initiative to resolve routine issues independently.
• The ability to work collaboratively with clients and colleagues from different backgrounds.
• A commitment to confidentiality, reliability and professional conduct.

A qualification in Business Administration, Communications, Customer Service, Public Relations, Marketing or a related field may be an advantage. Relevant practical experience in client service, customer support, administration or coordination will also be beneficial.

How to Apply

Apply online by clicking on the application button 

Application Deadline: 31 October 2026

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