Receptionist

Receptionist

Company: Shiida Medi Spa
Location: Accra, Ghana
Employment Type: Full-Time

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About Shiida Medi Spa

At Shiida Medi Spa, we believe that exceptional experiences begin with a warm welcome, attentive service and a relaxing environment. We are committed to helping our clients feel comfortable, valued and cared for from the moment they walk through our doors.

We are looking for a friendly, professional and customer-focused Receptionist to join our team in Accra. This role is ideal for someone who enjoys interacting with people, takes pride in providing excellent customer service and can create a welcoming atmosphere in a professional spa environment.

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If you are organised, approachable and passionate about delivering outstanding client experiences, we invite you to become part of the Shiida Medi Spa team.

Role overview

The Receptionist will serve as the first point of contact for clients and visitors, creating a positive first impression and ensuring the smooth daily operation of the reception area. The successful candidate will manage appointments, respond to enquiries, welcome clients and support the team in delivering a seamless and relaxing spa experience.

We seek someone who communicates confidently, pays attention to detail and handles client interactions with warmth, discretion and professionalism.

Key responsibilities

Client reception and customer service

• Welcome clients and visitors warmly and professionally, creating a positive first impression.
• Guide clients through the check-in process and direct them to the appropriate treatment areas or team members.
• Respond to client enquiries about spa services, treatments, appointments and general information.
• Listen to client needs, provide helpful information and direct specialised questions to the appropriate staff.
• Handle client concerns courteously and promptly, escalating issues when necessary.
• Maintain a calm, welcoming and relaxing atmosphere throughout the reception area.

Appointment and front desk management

• Schedule, confirm, reschedule and manage client appointments accurately.
• Maintain an organised booking system and coordinate appointments with spa therapists and other team members.
• Notify relevant staff of client arrivals, appointment changes and special requests.
• Answer incoming calls, respond to messages and manage general enquiries across approved communication channels.
• Send appointment reminders and follow up with clients when required.
• Minimise scheduling conflicts and help the team maintain an efficient daily workflow.

Administrative and payment support

• Maintain accurate client records, appointment details and reception documentation.
• Process payments, issue receipts and support daily sales reconciliation in line with company procedures.
• Provide information about spa services, treatment packages, promotions and available products.
• Support the team in recording bookings, tracking enquiries and maintaining relevant administrative reports.
• Handle client information confidentially and follow established data protection and privacy procedures.

Spa environment and team support

• Keep the reception desk and waiting area clean, organised and presentable.
• Ensure that reception materials, brochures and promotional displays remain neat and up to date.
• Coordinate with therapists and other team members to support timely service delivery.
• Communicate appointment updates, client preferences and special requests clearly to the relevant staff.
• Support promotional activities and encourage clients to explore suitable services or packages without applying undue pressure.
• Perform other relevant administrative and customer service duties as required.

Candidate requirements

The ideal candidate will demonstrate the following qualifications, skills and personal attributes:

• A minimum of a senior high school certificate or an equivalent qualification.
• Previous experience in reception, front desk administration, hospitality, customer service or a related role is an advantage.
• Excellent verbal and written communication skills.
• A warm, friendly and professional manner when interacting with clients and colleagues.
• Strong organisational skills and the ability to manage appointments and competing priorities.
• Good attention to detail when handling bookings, payments and client records.
• Basic computer skills and confidence using email, digital booking systems and standard office applications.
• Strong interpersonal skills and the ability to handle client concerns with patience and discretion.
• A professional appearance and a commitment to maintaining high standards of personal presentation.
• The ability to work collaboratively, take initiative and remain composed in a busy environment.
• A genuine interest in wellness, beauty, spa services and creating exceptional customer experiences.

How to Apply

 Apply online by clicking the application button.

Application deadline: 31 October 2026

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