Spa Receptionist

Job Mail · 15 days ago
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Salary
≈ $10k – $17k per year (Estimated)
Location
In office (South Africa)
Seniority
Junior · 2+ years exp
Employment
Full-Time

Confirmed on the employer's own hiring board on Oct 30, 2026. First seen by Alion on Sep 29, 2026. Job Mail scores C on the Alion truth index.

Overview
Company
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Profile match

Job Mail

Job Mail is a South African online job board offering a large selection of vacancies across the country and some positions abroad. Job seekers can search and apply for jobs online, upload a CV and receive job alerts, while employers and recruitment agencies can advertise positions to a broad national audience. The brand is one of the longer-established names in South African job advertising and is operated from South Africa.
jobmail.co.za · HQ: Pretoria, South Africa · Job Boards & Aggregators · Est. 1997
Minimum Requirements
  • Grade 12 (Matric).
  • Certificate or Diploma in Hospitality Management, Tourism, Beauty Therapy, Spa Management, or a related field (preferred).
  • Minimum of 2 years' hands-on experience using Opera Property Management System (Opera PMS) (essential).
  • Minimum of 2 years' experience as a Spa Receptionist, Hotel Receptionist, or Front Office Receptionist within a luxury hotel, lodge, resort, or spa.
  • Previous experience in a luxury hospitality or wellness environment is highly advantageous.
Technical Skills
  • Advanced proficiency in Opera PMS.
  • Experience with spa booking and scheduling systems.
  • Strong knowledge of reception and reservations procedures.
  • Proficiency in Microsoft Office (Word, Excel, Outlook).
  • Cash handling and point-of-sale (POS) system experience.
  • Basic understanding of spa treatments, skincare products, and wellness services.
Core Competencies
  • Outstanding customer service and communication skills.
  • Professional telephone etiquette.
  • Strong organisational and administrative abilities.
  • Excellent attention to detail.
  • Ability to multitask in a fast-paced environment.
  • Strong problem-solving and conflict-resolution skills.
  • Sales and upselling ability.
  • Team player with a positive attitude.
Personal Attributes
  • Friendly, approachable, and well presented.
  • Professional and discreet.
  • Passionate about wellness, hospitality, and guest care.
  • Calm and composed under pressure.
  • Reliable, trustworthy, and punctual.
  • Flexible and adaptable to operational requirements.
Key Performance Indicators (KPIs)
  • Guest satisfaction and spa service ratings.
  • Accuracy of Opera PMS bookings and guest accounts.
  • Appointment scheduling efficiency.
  • Retail sales performance.
  • Reception response times and enquiry conversion rates.
  • Accuracy of payment processing and cash reconciliation.
  • Compliance with company standards and operational procedures.
  • Contribution to overall spa revenue and guest retention.
Working Conditions
  • Based in a luxury hotel, lodge, resort, or destination spa.
  • Requires shift work, including weekends and public holidays.
  • Frequent interaction with guests in a professional and tranquil environment.
  • Requires prolonged periods of standing and the ability to manage multiple tasks simultaneously.
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