Technicien Support N1/N2

Lumiere Consulting · 20 days ago
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Location
In office (Tunis)
Employment
Full-Time

First seen by Alion on Oct 8, 2026.

Overview
Company
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Profile match

Lumiere Consulting

HQ: Tunis, Tunisia

Vous serez chargé(e) d'assurer l'assistance technique des utilisateurs et la gestion des incidents dans un environnement informatique multi-plateformes.
Vos principales missions :
Prendre en charge les demandes et incidents N1/N2 Installer, configurer et dépanner les postes de travail et les terminaux mobiles Assurer le support à distance et sur site Gérer les comptes, accès, messageries, VPN et périphériques Participer au déploiement des équipements et applications Administrer les appareils à travers des solutions MDM Assurer le suivi et la documentation des tickets Identifier les incidents récurrents et proposer des amélioration
Environnement technique :

Windows et systèmes mobiles
Microsoft Intune ou solution MDM équivalente
Microsoft 365, Entra ID et Active Directory
Outils de ticketing et de gestion de parc
Réseaux Wi-Fi, VPN et solutions de sécurité

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