QSSK- BC-BILLING COORDINATOR
Confirmed on the employer's own hiring board on Nov 5, 2026. First seen by Alion on Oct 26, 2026.
JOB TITLE: BILLING COORDINATOR
About This Job:
Q-Sourcing Limited trading as Q-Sourcing Servtecis a manpowermanagement solutions firm operatingin the East African Region in the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan.
On behalf of our client, we are looking for competent, skilled, and experienced Billing Coordinators (2 Positions) to work in Tatu City and Kisumu, Kenya.
Job Purpose
To coordinate customer order processing, stock availability, dispatch and billing documentation, and operational reporting, ensuring orders are processed accurately, updates are timely, and outstanding orders or constraints are escalated.
Key Responsibilities
Order Processing and Dispatch Coordination
- Capture cleared and circulated orders in the Excel dashboard and distribute updated order information at intervals not exceeding two hours, or as required.
- Create SAP delivery numbers for cleared orders and accurately record them on the dashboard.
- Update the dashboard with trucks allocatedto orders by the Transport Team.
- Send updated dashboards to the third-party logistics(3PL) warehouse for picking and loading.
- Check stock availability for cleared orders before stock is allocated.
Dispatch, Billing and Document Control
- Select and print dispatch documents once the 3PL confirms that the relevant orders have been loaded; verify their completeness and accuracy before signing and stamping.
- After receiving dispatch documents, select the appropriate ElectronicTax Register (ETR) device for the product loaded and print the corresponding billing documents.
- Verify the completeness and accuracy of billing documents before signing and stamping them.
- Obtain approval for dispatch or billing document reprints using a reason code andmaintaina daily register of all reprints.
- Process and print stock transfer order (STO) documents for inter-depot transfers.
Reporting, Communication and Escalation
- Circulate sales performance and order balancestatus reports every two hours through email and WhatsApp.
- Prepare an end-of-shift Hand Over TakeOver (HOTO) report covering shift performance, order balances, and operational constraints.
- Flag and escalate orders remainingon the dashboard for more than 48 hours.
Key Performance Expectations
The role will be assessed on the timeliness and accuracy of order and delivery updates; completeness and accuracy of dispatch and billing records; adherence to reporting cut-offs; maintenance of reprint records; and prompt escalation of aged orders and operational constraints.
Requirements
Education
- Diploma or university degree in Business Management.
Experience
- At least three years of hands-on experience in distributor order generation, processing, or scheduling.
Technical Skills
- Strong computer literacy, particularly Excel and other spreadsheets, with sound analytical and problem-solving ability.
- SAP Order-to-Cash (OTC) processing knowledge is an added advantage.
Core Competencies
- Good interpersonal communication and customer focus.
- Planning and forecasting skills.
- High integrity and accountability.
- Ability to work under pressure and meet deadlines.
- Experience working in a performance-driven environment with measurable KPIs is an added advantage.
Interested and qualified applicants should submittheir applications through the link below.
Note: Only shortlisted applicants will be contacted.
Q-SOURCING SERVTEC IS AN EQUAL OPPORTUNITY EMPLOYER. ANY SOLICITATION WILL LEAD TODISQUALIFICATION