Level 3 Engineer
Confirmed on the employer's own hiring board on Nov 6, 2026. First seen by Alion on Oct 29, 2026.
SUMMARY
The L3 Support Engineer role is a fast-paced
technical support resource specializing in the immediate response to technical
issues presented by end-users.
JOB RESPONSIBILITIES
- Remediate alerts presented from the company’s
monitoring platforms
- Remediate security vulnerabilities provided by
the company security team
- Remediate missing patching and updates
presented by the company’s centralized service team
- Assist with remote deployment tasks such as
installation of applications, system configuration, etc., before physical
deployment
- Perform remote troubleshooting of hardware
& software issues submitted by end-users
- Perform system and appliance updates such as
Server OS upgrades, network device firmware updates, and other hardware updates
- Hyper-V and VMware hypervisor troubleshooting
and upgrades
- Assist with after-hours configuration changes
submitted by the company engineers
- Engage with the client, vendor, or company
contacts in events of emergency outages as defined by escalation plans unique
to each client
- Document problem resolution and the entire
process within the company’s ticketing platform
- Create technical documentation for client
processes, systems, and software tools, monitoring servers and desktops.
Communicate with vendors of company tools to remediate issues immediately
- Recommend improvements to support the process
QUALIFICATIONS
- Effectively communicate company value
proposition and suite of offerings
- Arrive on time or early to the office, client
meetings, and training sessions
- Refrain from using unacceptable language and
dialogue
- Maintain a professional demeanor under stress
- Adhere to client standard operating procedures
- Strong listening skills
- Strong documentation
- Effectively communicate technical information
to non-technical audiences
- Operate effectively in a team environment
- Manage time effectively and operate with
minimal supervision
- Microsoft Server 2008+ experience
- Microsoft Active Directory & Supporting
Services (DNS, DHCP, File & Print Sharing)
- Network Technologies (understanding VPN, DNS,
DHCP, Firewall, and routing rules)
- Microsoft Server operation troubleshooting, and
light configuration experience are required
- Hyper-V & VMware hypervisor experience
- Security vulnerability review and remediation
- Microsoft Windows 7, 8, 10, and 11 desktop
experience
- Microsoft Office 2010+ experience
JOB REQUIREMENTS
- Should be willing to accept a long-term
work-from-home arrangement.
- Should be amenable to a permanent night shift
schedule.