Operations Specialist
First seen by Alion on Oct 30, 2026.
About Serat Studio
Serat Studio specializes in designing and selling home décor and fashion products featuring artistic designs inspired by Egyptian and Arab art and heritage, through our online store.
Work Location: Fifth Settlement, New Cairo – Applicants must be residents of the Fifth Settlement or nearby areas.
Working Days: Sunday to Thursday
Days Off: Friday and Saturday
Job Responsibilities:
Preparing orders and checking them before shipment.
Working with Shopify and Bosta shipping systems.
Handing over orders to the shipping company.
Confirming orders with customers.
Tracking shipments and returns.
Following up on customer complaints and resolving issues calmly and professionally.
Contacting customers to understand the reasons behind returned orders.
Following up on delayed orders and keeping customers informed about expected delivery dates.
Requirements
Requirements:
Proficiency in using Shopify and Bosta shipping systems.
Good written communication skills in both Arabic and English.
Strong communication skills and the ability to deal with customers professionally.
Attention to detail, accuracy, and good organizational skills.
Problem-solving skills and the ability to follow up on tasks until completion.