Gestor de Soporte a usuarios

Software Enterprise Services · 2 months ago
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Location
In office (Lima)
Seniority
Middle · 3+ years exp
Employment
Full-Time

First seen by Alion on Sep 10, 2026.

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Software Enterprise Services

HQ: Lima, Peru
Tech stack of Software Enterprise Services

¡Únete a nuestro equipo como Gestor de Soporte a Usuarios!
¿Tienes experiencia liderando el soporte técnico, coordinando proyectos de renovación tecnológica y optimizando la experiencia del usuario final? Buscamos a un profesional clave para asegurar la continuidad operativa y la modernización de nuestra infraestructura tecnológica.
¿Qué perfil buscamos? Formación: Bachiller o Titulado en Ingeniería de Sistemas, Telecomunicaciones o carreras afines. Experiencia General: Mínimo 3 años en gestión y soporte a usuarios en organizaciones de mediana o gran envergadura. Experiencia Específica: Mínimo 2 años gestionando y coordinando servicios de soporte técnico a usuarios finales. Seguimiento y control de proyectos de renovación tecnológica de estaciones de trabajo, migración, despliegue y reemplazo de equipos/periféricos. Coordinación directa con áreas de infraestructura, seguridad informática, soporte y proveedores. Control de cronogramas, riesgos e incidencias en proyectos tecnológicos.
Conocimientos clave Gestión de incidentes y requerimientos bajo buenas prácticas ITIL. Dominio de Microsoft 365, sistemas operativos Windows y herramientas de gestión de activos TI. Elaboración de reportes de seguimiento, KPIs e indicadores de proyectos.
Requisitos Deseables (¡Suma puntos!) Experiencia previa en el sector financiero o bancario. Participación en proyectos masivos de renovación tecnológica (+500 equipos). Certificaciones: ITIL Foundation, Scrum Master, PMP o equivalentes. Manejo de herramientas CMDB, gestión de cambios tecnológicos y logística de proveedores TI.

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