Lead Retention Data Analyst

Job Description

We are looking for a Retention Data Lead to guide a small team of retention analysts (23 people). This role combines hands-on analytics with people leadership. Youll own retention data across our subscription business and shape how the company understands why users renew, engage, and churn.

Our analysts work with SQL, BigQuery, dbt, Looker, and other modern tools to turn user data into actionable insights, dashboards, and predictive models.

Your goal is to make retention data actionable across the company, unlock new models and analytical approaches, and drive improvements in retention rates and user engagement.

• Own the retention analytics strategy end-to-end, connecting user behavior, lifecycle impact, engagement drivers, and business outcomes into a single, decision-ready framework;
• Lead, mentor, and develop a team of analysts, balancing hands-on work with setting priorities and growing the teams capabilities;
• Support stakeholders across the company with analysis, dashboards, and reporting;
• Develop and review data models in dbt, dashboards in Looker, and analyses using SQL, BigQuery, and other tools;
• Analyze user behavior and build new models (churn prediction, cohort analysis, engagement scoring, LTV) that translate into actionable insights;
• Define, standardize, and monitor retention KPIs and metrics, embedding analytics into the decision-making process.

Requirements

• 4+ years of experience in data analytics and business insights, ideally with a focus on retention, product, or user analytics;
• Strong SQL and BigQuery skills, with experience in dbt and Looker (or similar BI tools);
• Experience mentoring or leading analysts;
• Proven ability to translate business needs into actionable insights;
• Strong communication skills and the ability to influence stakeholders.

Nice to have

• Experience in SaaS, subscription-based businesses, tech, or cybersecurity;
• Familiarity with experimentation practices and attribution models;
• Understanding of how AI and LLMs are shaping analytical practices;
• Knowledge of lifecycle or CRM platforms.

Company offers

• Growth is built into how we work. Extensive online and in-person training programs, access to platforms like Coursera and Skillshare, a mentorship program, and internal career moves when youre ready for something new your development has no ceiling here.
• Enjoy extra vacation days that grow with your time here, plus additional days off for sick leave, special occasions, and parenting.
• We provide premium private health insurance so you have peace of mind and fast access to care whenever you need it. Available in Lithuania and Poland.
• We provide free subscriptions to top-rated Calm and Headspace apps, offer resilience and mindfulness trainings, and run dedicated mental health events.
• We offer in-house gyms, Multisport and Urban Sport cards, and online workouts. Need something tailored? Our Physical Well-Being experts are here with group mobility sessions, fitness guidance, and one-on-one consultations.
• The entire company flies out abroad. The days are packed with workshops, activities, concerts, and real time together.
• When you need a reset, switch location and work from wherever keeps you sharp, creative, and in the zone.
• Birthdays, work anniversaries, weddings, new family members each is marked with a special gift.
• We organize summer camps for the little ones and offer flexibility that lets you show up both for your family and your team.
• Get ready for team buildings that bring people closer, year-round company events that are equal parts educational and energizing, and the highlights everyone waits for our iconic summer and winter celebrations.
• Our Vilnius HQ is fully yours to enjoy. Need focus? Silent room. Need energy? Open gyms. Need a break? Game room, music room, coffee bar. Its a modern workspace built with your comfort in mind.