Customer Support Specialist
Confirmed on the employer's own hiring board on Oct 25, 2026. First seen by Alion on Oct 22, 2026.
About the role
The IT Support Specialist is the first point of contact for doctors, nurses and front-desk staff at a multi-clinic pediatric healthcare provider when technology issues affect patient care. The role is accountable for resolving support tickets received by phone, chat and email, ideally on first contact, and for managing user accounts and devices. It supports Windows laptops, exam-room PCs, printers and check-in kiosks remotely, and manages devices through Intune. The role partners with clinical and administrative staff, and with the client's managed service provider for network and phone-system escalations. It also maintains the IT knowledge base and asset list. The position replaces the current IT support person.
Required qualifications
Bachelor's degree in IT, Computer Science, Computer Engineering or a related field.
At least 3 years of L1/L2 service desk work for US users.
Microsoft 365 and Active Directory / Entra ID administration.
Experience with a ticketing tool such as ServiceNow, Jira or Freshservice.
Good spoken English and patience with busy clinical staff.
Preferred qualifications
CompTIA A+, Network+ or a Microsoft 365 certification.
Intune or Autopilot experience.
Healthcare IT experience, including HIPAA awareness.
About Connext
Connext is a dedicated team of business process outsourcing experts and innovators, with experience in supporting world-class companies in Title and Escrow, Healthcare, Produce Distribution, Retail and Fashion, Design Consulting, and Finance.