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Desktop Support Engineer

Digitide Solutions · IT Consulting & Digital Transformation · IT Outsourcing & Dedicated Teams · 3 hours ago

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Location

In office (Jaipur)

Confirmed on the employer's own hiring board on Nov 12, 2026. First seen by Alion on Nov 12, 2026. Digitide Solutions scores B on the Alion truth index.

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Digitide Solutions

Digitide Solutions is an IT services and business process management company headquartered in Bengaluru, delivering cloud, cybersecurity, data and AI, digital engineering, ERP and low-code services together with customer experience, collections, finance and accounting and HR outsourcing. Formed out of the technology and BPM businesses of Quess Corp, it employs about 55,000 associates across 40 locations in five countries and serves over 500 enterprises in banking, insurance, healthcare and manufacturing. Most openings are for customer service and support associates, sales and branch operations executives, collections team leaders and trainers, with some engineering and architect roles.

digitide.com · HQ: Bengaluru, India · IT Outsourcing & Dedicated Teams · IT Consulting & Digital Transformation · Business Process Outsourcing (BPO) · 5000+ employees · Est. 2020

Tech stack of Digitide Solutions

A Desktop Support Engineer manages computer hardware, operating systems, and software applications while providing on-site or remote technical assistance to end-users.

Hardware & Peripherals: Troubleshoot, repair, and maintain desktops, laptops, printers, and office equipment.

Software & OS: Install, configure, and update Windows, macOS, or Linux operating systems and enterprise applications

User & Access Management: Administer Active Directory, reset passwords, and manage VPN or Microsoft 365/Google Workspace accounts

Ticketing & Escalation: Log, track, and resolve IT service requests via helpdesk ticketing systems, escalating complex network or server issues to Level 2/3 teams

Technical Stack: TCP/IP, DNS, DHCP, Active Directory, Office 365, endpoint security/antivirus, and basic cloud/server monitoring.

Soft Skills: Strong problem-solving, active listening, and customer-service focus

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