ECM Support Engineer

About Us

dotSolved, headquartered in Silicon Valley USA, is a leading global provider of business process automation, modern application engineering, and cloud infrastructure services. dotSolved focuses on enabling digital transformations for small, medium, and large enterprises, in the following industries (but not limited to): High technology, Energy, Manufacturing, Financial Services, Media & Entertainment, Communications, Retail, Healthcare, and Education.

dotSolved drives digital transformations for enterprises by defining, automating, and optimizing complex business processes for the digital era and engineering modern, data & analytic driven, applications that deliver intended business value. With hundreds of successful implementations and experience in Big Data, ERP, and Supply Chain, dotSolved can guarantee the creation of measurable business value from project engagements leading to accelerated business growth and profitability for customers.

Job Description

Position: ECM Support Engineer

Location: Chennai - Remote

Shift Timing: 3.00AM - 12.00PM PST (US Pacific Time)

Job Description:

Required Qualifications & Technical Skills:

Primary Expertise: Hands-on experience supporting and administering IBM Content Manager and IBM Case Manager, KwikWork.

Middleware/Platform: Proficiency with IBM WebSphere Application Server (WAS) configuration and troubleshooting.

Database Knowledge: Solid understanding of relational databases (IBM DB2, Oracle, or MS SQL Server) in the context of ECM schema and query execution.

OS & Environment: Experience working in Windows Server and Linux/Unix environments.

Tools & Utilities: Familiarity with IBM FileNet P8 tools (Content Platform Engine, Workplace XT, or Navigator) is a strong plus.

Problem Solving: Strong analytical skills to diagnose complex document management and workflow issues.

Preferred Qualifications

Experience with IBM Business Automation Workflow (BAW) or Content Navigator (ICN).

Prior experience handling enterprise-level migrations or platform upgrades.

Strong L2/L3 application and production support experience

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