Tracking Clerk

Introduction

Grindrod Container Solutions is seeking to secure the permanent services of a skilled Tracking Clerk to join their Durban team. The successful candidate will be responsible for tracking and monitoring container units, maintaining accurate movement records, updating the tracking systems, liaising with drivers, customers and operational staff. The successful incumbent will also be responsible for investigating delays or discrepancies and ensuring the timely movement of container units while minimizing congestion at the depot to maintain efficient operational flow.

Job description

The successful applicant will be responsible for but not limited to:

• Attending to client queries promptly and professionally
• Booking of containers and recording of all container movements.
• Receiving and logging all container receivals and bookings as per customer request.
• Recording all containers into the depot system and identifying or locating them when required
• Compiling and sending daily reports to clients.
• Dispatching containers from the depot and ensuring all movements are accurately recorded
• Communicating tracking and stock related matters with clients and staff.
• Recording container movement on client and port systems where required
• Preparing daily stock reconciliations
• Liaising with the Yard/Admin team regarding any discrepancies.
• Ensuring front-end information is accurate, complete and up to date
• Managing customer service by providing clients with real-time information