System Engineer

Role purpose

The System Engineer delivers customer infrastructure services across enterprise virtualisation, cloud and data-centre platforms, as well as onsite endpoint and network deployments. The role designs, implements, maintains and troubleshoots server and virtualisation environments; supports storage, backup, migration and resilience activities; contributes to IT service management and CMDB projects; and documents work for reliable operations and handover. The position combines senior platform engineering with hands-on customer-site infrastructure deployment and support, with the work mix varying by project and customer demand.

Key responsibilities

Infrastructure deployment and field engineering support

Virtualisation, cloud and data-centre platforms

·    Design, deploy, configure and maintain VMware environments, including ESXi, vCenter, vSphere clusters, vSAN and Tanzu or Tanzu Kubernetes Grid where in scope.

·    Administer virtual machines, clusters, datastores and resource allocation; configure and troubleshoot high availability, distributed resource scheduling and live migration.

·    Support enterprise storage and compute platforms, including SAN zoning, LUN provisioning, FC or iSCSI connectivity, VMFS presentation and server refresh projects.

·    Implement and verify virtual machine and file-level backup and recovery, monitoring and operational controls; contribute to disaster recovery and resilience testing.

·    Support cloud operations and hybrid infrastructure activities, including AWS where assigned, using approved access, change and security procedures.

·    Plan and execute virtual infrastructure migrations, upgrades and data-centre relocations, including cluster configuration, storage reattachment and service validation.

·    Support endpoint and mobile device management platforms such as Workspace ONE, including device enrolment, policy application and application provisioning.

Systems, network and service support

·    Troubleshoot hardware, endpoint, connectivity, printing and basic system issues; restore service or escalate with useful diagnostics and evidence.

·    Support infrastructure maintenance and customer change activities in line with approved scope, access controls, change windows and safety requirements.

·    Contribute to ITSM and CMDB deployments or migrations, including configuration, data validation, testing, user acceptance testing and issue resolution.

·    Follow security, backup, access-management and asset-handling procedures, and protect customer information and credentials.

Preferred experience

·    Experience with server and rack installations, UPS equipment, hardware re-racking or data-centre operations.

·    Experience with vSAN, Tanzu or Kubernetes, Workspace ONE, enterprise backup products, FC or iSCSI storage, and AWS or other cloud operations.

·    VMware or cloud-platform certifications relevant to the role.

• VMware — VMware Certified Professional for vSphere Foundation (VVF) Administrator or Cloud Foundation (VCF) Administrator

• AWS Certified CloudOps Engineer – Associate

·    Experience with ITSM platforms or CMDB implementation, migration, testing and UAT; iTop experience is an advantage.

·    CCNA for networking fundamentals

·    ITIL Foundation for service and change processes

Skills

Data Protection, storage conditions, VMware Infrastructure, Direct experience, UPS Systems, High Availability, Cloud Storage, Ms Project Server, Infrastructure Deployment, Backup & Recovery, Cloud Compliance, Configuration Management, Support and Maintenance Contracts, VMware Certified Professional, Virtualisation, Hybrid Cloud