Senior Manager- Learning and Development

When you join Verizon

You want more out of a career. A place to share your ideas freely - even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

What you'll be doing..

As the Senior Manager of Learning Experience Management, specializing in Learning Analytics and Learning Effectiveness, you will serve as the strategic bridge between executive consultation, measurement frameworks, and data-driven learning execution. You will lead a high-performing team of learning effectiveness experts who manage enterprise learning measurement frameworks, dashboarding, and evaluation infrastructure, while serving as critical "humans in the loop" to validate AI-driven learning insights and models. You are responsible for translating complex learning interaction data, evaluation metrics, and learner feedback into strategic insights that demonstrate clear ROI and business impact. By orchestrating advanced learning analytics platforms, predictive impact models, and robust evaluation methodologies (e.g., Kirkpatrick/Phillips models), you will ensure that all enterprise learning solutions generate measurable improvements in organizational performance and business results.

Additional responsibilities include:

• Defining and executing the enterprise learning measurement strategy, establishing KPIs, evaluation frameworks, and analytics pipelines that measure learner engagement, skill acquisition, and business performance impact.
• Leading multi-tiered learning evaluation initiatives across enterprise programs, utilizing quantitative and qualitative methodologies to isolate learning impact, calculate financial ROI, and optimize learning interventions.
• Overseeing data quality, privacy compliance, and human validation guardrails for AI-driven learning analytics, predictive scoring algorithms, and automated reporting systems.
• Overseeing the strategy, lifecycle, and implementation of executive analytics dashboards and learning data portals, enabling real-time visibility into workforce capability trends and program performance.
• Synthesizing complex learning data, business outcome metrics, and predictive trends into compelling executive presentations that influence business strategy and inform L&D investments.
• Managing, mentoring, and building a high-performing team of learning analytics engineers, data analysts, and evaluation specialists, fostering a culture of data literacy and analytical rigor across L&D.
• Executing sophisticated capacity planning and automated demand management to remove operational friction, accelerate sprint velocity, and optimize resource allocation across the enterprise.

In this remote role, you'll work from home with occasional in-person trainings and meetings.

What we’re looking for…

You’ll need to have:

• Bachelor's degree or four or more years of work experience.
• Six or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.
• Experience managing and/or leading a team.
• Current HR and/or Learning & Development experience.
• Willingness to travel up to approximately 25% of the time.

Even better if you have one or more of the following:

• A degree.
• Advanced technical acumen in predictive modeling, machine learning applications in L&D, and automated data pipeline optimization.
• A strong vision for scaling enterprise-wide operations and transitioning human teams toward agent-assisted learning experiences.
• Experience applying process design principles (e.g., Lean Six Sigma) to reduce process waste and drive process throughput.
• Expertise in change management methodologies, with demonstrated success in guiding organizations through significant shifts in operational or digital models.
• Bachelor’s degree in Data Science, Computer Science, EdTech, or four years of equivalent work experience.
• Exceptional strategic communication skills with a track record of influencing stakeholders through data-driven storytelling.
• Proven executive leadership experience managing analytics teams and overseeing reporting technology.
• Deep proficiency in learning measurement models (e.g., Kirkpatrick, Phillips ROI), statistical analysis, SQL/BI tools (PowerBI, Tableau), and learning data standards.
• Experience in consultative engagement or technical leadership within a highly matrixed environment.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Where you’ll be working

Scheduled Weekly Hours

Equal Employment Opportunity

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Benefits and Compensation

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.