Service Engineer - Cyber Security and EXA Systems

Not just a job, but a career

Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.

Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.

About the Team

Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow".We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.

Service Engineer - Cyber Security & Exa Systems

To Support Technical Service Department with maintenance, troubleshooting, and lifecycle support of Cyber Security Solutions & Yokogawa - Exa Products at Customer Installation Base. The role also focuses on detailed Engineering, design & testing of Service Projects (Exa as well as Cyber Security) while complying with all the safety standards

Key Responsibilities & Accountabilities for Service Engineer (Cyber Security & Level-3 Systems)

• To provide technical assistance and maintain Yokogawa systems and products at customer sites (Cyber Security Solutions, Exa Quantum, Exa OPC & ARA).
• To provide the customer with installation and start up assistance.
• To perform administrative duties related to service calls.
• Troubleshoot problems on customer systems.
• Corrects problems and repairs as necessary.
• Carries out preventive maintenance work on assigned service contracts.
• Advises customer on site preparation and layout prior to installation.
• Performs system startup operations & Supervises system installation.
• Assists customers in the commissioning of processes.
• Modifies configuration and updates relevant documentation.
• Provides 24 hour service when on call.
• Repairs, configures, calibrates, stages and troubleshoots on systems in-house as required.
• Reports activities, times, materials and expenses in accordance with requirements.
• Perform any other related duties as required.
• Understand the customer requirement and propose the best suitable solution for the problem.
• Prepare the quotation for RFQ received from customer.
• Perform & monitor sales related activities.
• Provides Training Courses to End Users based on System Requirements.

Qualification & Experience

• Bachelor’s degree in Instrumentation, Electrical, Electronics, or related field
• 5-10 years of hands-on experience in Cyber Security & Yokogawa systems support and maintenance
• Strong field experience with Cyber Security& Exa Systems is preferable
• Evidence of Training for the Cyber Security & Exa Products is desirable.
• OT Cyber Security relevant Certification

Key Competencies

• Strong troubleshooting and analytical skills
• Ability to work under pressure during Turnaround and shutdowns
• Good communication skills for coordination with operations and maintenance teams
• Strong focus on safety, reliability, and compliance
• On site experience to trouble shoot complex Purdue Model N/Ws, set up N/W Devices in IT/ OT Environment
• Knowldge of latest OT Cyber Security Standards & Guidelines

Technical Skills

• Hands-on expertise in configuration and maintenance of Cyber Security & Yokogawa Exa Products.
• Knowledge of industrial communication protocols (Modbus, OPC, Fieldbus)
• Familiarity with installation & troubleshooting of hardware (Servers/ Firewalls/ Switches).
• Project Report writing skills

Work Environment

• Primarily site-based role (Offshore & Onshore) in Yokogawa installations in Qatar
• Requires on-call support or emergency response availability

Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusive culture. Wewill actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status. Wewill not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances. Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential.

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