Lead AI Engineer

A new transformational adventure awaits you…

How does 5 weeks of annual leave, a fulfilling career you'll genuinely enjoy, and working for a reputable organization that promotes wellbeing and drives digital transformation sound to you?

As one of Forbes 2024 ‘World’s Best Employers’ and Fortune’s ‘World’s Most Admired Companies’ for 2025, Zurich - a leader in the insurance industry, is on a journey towards a brighter future… A brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet.

Join us on this thrilling journey as we work towards our vision of becoming Australia's leading digital insurer. If you're eager to be part of a values-driven global organisation that's experiencing real growth and transformation, and if you share our commitment to making a tangible difference and taking continuous steps towards a sustainable future for our people, customers, communities, and our planet, then keep reading!

Let’s create a brighter future together, let’s make a difference

It’s important to know, what you do matters. At Zurich, we don’t just cover, we care.

As a Lead Engineer within our ZX initiative, you’ll play a key role in shaping the future of AI-led insurance at Zurich. This is a greenfield opportunity to design and build agent-based solutions from the ground up, working on complex problems that directly impact customer outcomes and business performance. You’ll operate across the full lifecycle, from early experimentation through to production, delivering scalable and reliable AI-native systems.

You’ll work closely with engineering, product, and design teams to bring agentic systems to life. This is a hands-on leadership role where you’ll set technical direction, uplift engineering standards, and help define how we build, evaluate, and scale AI solutions in a modern, cloud-native environment.

You will also be responsible for the following:

• Lead the end-to-end development of AI agents and agentic orchestration solutions in production environments
• Drive engineering excellence through strong DevSecOps and AIOps practices, ensuring security, reliability, and resilience
• Establish robust evaluation, monitoring, and observability frameworks to improve quality, accuracy, and performance
• Build scalable, reusable components and contribute to shared frameworks, standards, and internal documentation
• Optimise developer productivity through AI-powered engineering tools and automation across the delivery lifecycle
• Collaborate with cross-functional teams to solve real customer and business problems using AI-native approaches

Important to your success - let’s grow together

You are a hands-on technical leader who thrives in ambiguity and brings structure to complex problems. You collaborate openly, challenge thinking constructively, and take ownership of outcomes while supporting others to do their best work.

In order to be successful, you will have the following:

• Extensive experience in software engineering, machine learning, or data science within cloud-native environments
• Strong programming capability across languages such as Python and TypeScript, with experience using modern AI frameworks
• Proven experience building AI agents, RAG pipelines, or agentic systems using LLM-based development frameworks
• Deep understanding of AI evaluation, observability, and optimisation techniques to improve model performance and reliability
• Experience with AWS services and infrastructure as code tools to design and manage scalable cloud solutions
• Strong knowledge of DevSecOps, data engineering concepts, and working in Agile, product-led delivery environments

Belong. Zurich is here to support you

There are so many reasons why Zurich is a great place to be and the right choice for you, but here are just a few.

• Enjoy 5 weeks of annual leave for permanent staff through our Z leave initiative, along with 15 days of personal/carer’s leave as we empower our people to manage their own wellbeing. Plus, access to Family Care (parental leave).
• Benefit from a hybrid working arrangement - 3 days in the office and 2 days working from home per week for full-time employees.
• Access programs to stay healthy and feel healthier, receive an AUD$500 wellbeing payment per year, and a AUD$295 new starter e-voucher for your work-from-home setup (flex work - hybrid working), along with other great benefits through our Shine portal.
• Grow and thrive in your career with our award-winning training programs. We support and encourage your development because our strength lies in our people, and we value your individuality.
• Work with global, diverse, and inclusive teams; explore your passions, fuel innovation, drive equity, collaborate, and make a positive difference beyond your role.
• Take advantage of global mobility opportunities across more than 200 countries worldwide.
• Volunteer and work in our state-of-the-art Green Star rated offices (when you are in the office) and dress for your day.
• We plant a tree for every new employee.
• Not to mention our various employer of choice awards/memberships - WGEA; Family Inclusive Workplace; Gold AWEI Employer, Pride in Diversity… to name a few.

We could go on, but the main point is that Zurich is a great place to be, where you can truly belong, be yourself, maintain work/life balance, and thrive in a supportive environment.

Zurich is an equal opportunity employer. We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations to participate in our recruitment process, we encourage you to please let us know at the time of your application.

So, if you want to come on an adventure that will build a brighter future together, and feel a sense of togetherness, then please apply today to start your adventure!