IT Desktop Support Technician

SUMMARY:
IT Desktop Support Technician

POSITION INFO:
About the Role

Our client, a leading organisation based in Stellenbosch, is seeking a hands-on IT Desktop Support Technician to provide vital first- and second-line support across the business. Reporting to the IT Manager, you will take full ownership of the user experience, ensuring that hardware, software, and network infrastructure remain high-performing and secure. This is an excellent opportunity for a technically minded professional to join a collaborative team and contribute to a wide range of IT projects and maintenance tasks.

• Provide comprehensive first- and second-line support in person and remotely, managing the full lifecycle of support tickets.
• Diagnose and resolve issues relating to hardware, software, printers, peripherals, and general connectivity.
• Manage user onboarding and offboarding, including the setup of workstations and user accounts.
• Administer Active Directory and Microsoft 365, handling account management, licensing, and multi-factor authentication.
• Troubleshoot wired and wireless networks, including hands-on cabling, crimping, patching, and testing.
• Support mobile devices, VPN configurations, and remote access for off-site users.
• Deploy operating system images, install software updates, and ensure compliance with IT security policies and endpoint protection.
• Maintain accurate IT asset records and document technical fixes and configuration changes.
• Conduct root-cause analysis on recurring incidents to implement long-term solutions.
• Assist with the maintenance of servers, switches, and wireless infrastructure under senior guidance.
• Automate routine tasks through PowerShell or scripting where appropriate.
• Act as an escalation point for junior staff and liaise with external suppliers for warranties and repairs.

• 3 to 4 years of experience in desktop support, service desk, or a similar Windows-based corporate environment.
• Mandatory Certifications: CompTIA A+ and CompTIA Network+.
• A relevant IT qualification, diploma, or certificate.
• Strong working knowledge of Windows 10/11, Active Directory, Microsoft 365, and TCP/IP networking.
• Practical experience with network cabling (crimping, punch-down termination, and testing).
• Valid Driver’s Licence (essential).
• Microsoft certifications (Windows/M365) or ITIL Foundation (highly advantageous).
• Familiarity with Windows Server and Exchange Online is a plus.
• A logical, customer-centric approach to troubleshooting with excellent communication skills.

• A permanent role within a stable and professional business environment.
• Opportunities to work across a broad technical stack, from endpoint management to server infrastructure.
• Exposure to diverse IT projects, office moves, and infrastructure upgrades.
• A collaborative team culture that encourages knowledge sharing and professional growth.
• Market-related remuneration.