Support Specialist

Job Summary

• Join global team supporting FM External Validation/ Matching
• Respond to user queries on Scrittura/CDU/SHAPE/SSI+ and other 8 Applications
• Responsible to resolve any production incidents and resume the services ASAP.

Monitor systems and take corrective/preventative actions.

• Manage small scale projects and able to influence CIO teams for implementation
• Support experience highly desirable
• Support experience within banking industry
• Scripting (UNIX and Windows) experience
• Oracle DB and SQL Server DB

Key Responsibilities

Strategy

• Have good sense on IT service management, manage incidents, problems, changes, of varying complexity.
• Monitoring Geneos ITRS and BMC Control M. (Grafana, Airflow)
• Perform in depth technical BAU application support.
• Prioritize work to successfully deliver service in a diverse environment.
• Put forward ideas to improve automation and/or efficiency, and own through to implementation. Good experience in using/building AI tools
• Drive CIO for bug fix resolution or application enhancements to improve PSS supportability of the platform
• Adhere to Change Control and Fault Reporting Procedures.
• Participate in bank wide DR tests and work with wider PSS team on DR remediation efforts.
• Work closely with UNIX/Database/Network/upstream/downstream systems to improve service offering. (Knowledge with K8s operations)
• Manage open risks and audit points through to closure.
• Perform risk reviews of the environment and raise new risks where/when applicable.
• Perform proactive knowledge transfer and cross training with internal teams.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent)

Skills and Experience

• IT service management
• UNIX/Database
• Monitor systems
• Oracle DB

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.